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SUPPORTS

Frequently Asked Question

Q1. Are you a manufacturer?

A: We are a professional manufacturer of solar products and communications products, we have our own R&D team and factory.


Q2. What about the lead time?

A:Samples need 1-2days if we are producing this model or we have it in stock, mass production time depends on the quantity, normally 3-4weeks.


Q3. Do you have any MOQ limit?

A: Low MOQ, 1pc for sample checking is available; For bulk orders, it is recommended that you start with the quantity of one container, so as to save the freight and have a good price.


Q4. How do you ship the goods and how long does it take to arrive?

A: For samples, we ship out by DHL/UPS/FEDEX or other courier services, for bulk orders, we ship out by sea/air cargo;


Q5. How is your warranty period and the product lifespan?

A: Our warranty is 1year for most of our products, and for some customized products, we offer 2-3years warranty service. Our products are very durable in using, general lifespan will be more than 8years.


Q6. Acceptable print my logo on product?

A: Yes. We have R&D team, so we support OEM and ODM, your customized requirements can be proposed, our team will give you professional solutions.





Services

1. Quality Control: We uphold a quality-first development philosophy, strictly adhering to international standards and industry specifications at every stage, from raw material procurement to product assembly. We prioritize product quality and detail, and through meticulous management, ensure that every photovoltaic and communications product possesses superior quality and performance.

2. Design and Sales Services: Our professional design team provides customized solar product designs tailored to each client's needs and application scenarios. Whether designing a simple home system or planning a complex large-scale power generation system, we leverage our expertise and extensive experience to deliver scientific and rational designs. Furthermore, our sales team, with expert product knowledge and excellent communication skills, offers comprehensive product consulting and sales services, helping clients select the most suitable solar products.

3. Project Consulting, System Design, and Technical Support: We offer comprehensive consulting services for all types of solar projects, from feasibility analysis and ROI assessments in the early stages, to system design and equipment selection during implementation, and finally, maintenance and technical support. Our dedicated team works closely with clients to ensure the smooth progress of their projects.  We also provide remote monitoring and diagnostic services to promptly identify and resolve problems that arise during system operation, ensuring that customers' solar systems are always in optimal operating condition.